Return & Exchange

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Exchanges are on us until you get the right fit!

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AVAILABLE IN-STORE & ONLINE

Shop online or visit us in person ─ your comfort, your way.

Refunds, returns, and exchanges are not accepted.
Items bought on discount or reduced price cannot be exchanged under any circumstance.

If you have any inconvenience, please contact us via WhatsApp at +6287785064920 , DM Instagram @sunnystep.id [fastest responses], or email customerservice@sunnystep.co.id.

In cases of defective products, the customer must include at least 1 photo and 1 unboxing video to claim an exchange as proof that the damages are not the responsibility of the customer.